Refund policy

Return and refund policy

We hope you love your Sunniville bauble. If you do not, you can return it.

Returns: you have 14 days from the day you receive your order to tell us you want to return it. Email shay@sunniville.com with your order number. Items must be returned unused, undamaged and in their original packaging.

Return postage: unless the item is faulty or was damaged on arrival, the customer pays the cost of returning it to us. Please use a tracked service and pack it carefully, because we cannot refund items that arrive broken.

Refunds: once we receive and check your return, we will refund the price of the item to your original payment method within 14 days. Original shipping costs are refunded when you cancel the whole order.

Faulty or damaged items: if your bauble arrives damaged or faulty, email us within 7 days with your order number and a photo. We will replace it or refund you in full, including postage.

Handmade items: every piece is made by hand, so small variations in glaze, colour and shape are part of the charm and are not faults.

Cancellations: you can cancel an order before we post it. Email shay@sunniville.com as soon as possible.

Questions: email shay@sunniville.com.